Job Summary:

The Multi-Outlet Manager is responsible for overseeing the daily operations, financial performance, and team development across multiple outlets. This role ensures operational excellence, compliance, and customer satisfaction while collaborating with cross-functional departments to drive business success.

Qualifications:

• Proven experience in multi-outlet operations management, preferably in hospitality or retail.
• Strong leadership, communication, and interpersonal skills.
• Financial acumen with experience in budgeting, forecasting, and P&L analysis.
• Ability to train, coach, and develop high-performing teams.
• Knowledge of labor laws, compliance standards, and safety regulations.
• Experience working with variety of merchandise preferred.
• Demonstrated ability in maintaining consistent, high quality service levels. 
• Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required. 
• Must be able to get along well with co-workers and work as a team. 
• Must present a well-groomed, professional appearance.

Essential Job Functions:

• Manage and support leads, supervisors, and assistant managers to meet operational needs across all outlets.
• Develop leadership teams in areas such as collective bargaining agreements, employee handbook policies, attendance, and performance documentation.
• Interview, hire, train, and onboard new team members; maintain appropriate staffing levels.
• Conduct timely performance reviews, recommend promotions and wage increases, and handle disciplinary actions and grievances.
• Lead pre-shift meetings, facilitate in-store training, and ensure team members are equipped with tools and knowledge to succeed.
• Foster a positive work environment and maintain strong employee relations.
• Understand and support the daily functions of each outlet, including stepping in to assist or train as needed.
• Monitor and supervise work, plan schedules, and ensure adherence to company and departmental policies.
• Conduct walk-throughs and ensure compliance with safety, security, and legal regulations (federal, state, gaming, etc.).
• Ensure perishable product rotation and quality control standards are met.
• Oversee outlet P&Ls, budgeting, forecasting, and financial performance.
• Collaborate with finance to manage team member compensation and capital requests.
• Analyze profit and loss statements and implement cost control procedures.
• Evaluate purchasing trends, market conditions, and raw material availability to inform procurement strategies.
• Work with buyers and merchandisers to manage inventory, reorders, and display techniques.
• Coordinate with other departments to promote merchandise through events, tastings, and demos.
• Greet and assist customers, promote sales, and ensure high standards of customer service.
• Partner with F&B managers to support outlets in their absence and assist in menu planning and pricing.
• Analyze F&B operations and collaborate with chefs to cost out menus.
• Lead VIP events, develop BEOs with marketing, and manage event staffing and execution.
• Work closely with the Director on departmental decisions and daily operations.
• Collaborate with marketing and other departments to support outlet promotions and advertising.
• Attend and actively participate in management meetings and committees.

• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.   
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to work independently.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English. 
• Must be able to respond to visual and aural ques.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical, Mental & Environmental Demands:          

• Must be able to sit, stand or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling guest and/or employee conflicts.
• Must be able to maneuver to all areas of the casino. 
• Must be able to lift-up to 50 pounds. 
• Must be able to push carts weighing up to 100 pounds. 
• Must be able to use proper team lifting and carrying techniques.
• Must be able to push, pull, bend, reach, stoop, kneel, twist and grip items when working throughout the property. 
• Must have manual dexterity and coordination to operate office equipment, including PC computers, fax machine and photocopier. 
• Must be able to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. 
• Must be able to speak distinctly and persuasively. 
• Must be able to work at a fast pace in mentally and physically stressful situations.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes. 

JOB CODE: 102-26