Slot Performance Supervisor
Job Summary:
Assist in the management of the overall operations, supervision and administration of all Slot Performance operations.
Qualifications:
- Required high school diploma or equivalent.
- Minimum of five (5) years of actual technical experience.
- Minimum of three (3) years direct supervision with progressively increasing levels of responsibility authority in the slot repair department.
- Must have a working knowledge of all the various types of slot machines, change machines, coin wrappers, and any other equipment associated with slot repair.
- Must possess good communication and customer service skills.
- Must be willing to work any day of the week and any shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Must possess aptitude to upkeep and maintain slot files.
Essential Job Functions:
- Supervises and directs the daily operations of the department in accordance with established policies and procedures.
- Administers approved changes within the department relating to personnel, hiring, promotions, demotions, and discharges policies and procedures, subject to the Slot Performance Manager and Slot Director’s approval.
- Assists Slot Performance Manager in maintaining and updating SDS slot files per Corporate and regulatory standards.
- Establishes required training programs for all slot technicians.
- Maintains open lines of communications as well as counsel.
- Guides and instructs slot technicians to obtain maximum efficiency.
- Maintains a close liaison with vendors regarding problem areas with machines and conversions when required.
- Monitors all slot overhaul maintenance programs and assure all personnel use proper procedures.
- Monitors slot repair parts inventory and expenditures.
- Performs all other duties as requested by the Slot Performance Manager and Slot Director.
- Conducts self always in a manner that reflects positively on Harrah’s and encourages others to do the same.
- Conducts Performance Reviews
- Makes or recommends wage increases
- Makes or recommends promotions
- Handles employees' complaints or grievances
- Recommends disciplinary action or disciplines employees
- Plans work and projects
- Supervises and monitors work
- Monitors legal compliance with federal, state, and gaming laws
- Monitors and maintains legal compliance with federal, state, and gaming laws.
- Ability to read, write, speak and understand English.
- Perform other duties as assigned traditionally performed by a Slot Performance Supervisor.
Physical, Mental & Environmental Demands:
- Must be able to maneuver to all areas of the casino.
- Must be able to stand, stoop, bend, as well as, lie on back to work inside the confines of a slot machine cabinet for long periods of time.
- Must be able to push and lift weight up to 100 pounds using the ”Buddy System”.
- Must be able to see small objects in poorly lighted areas.
- Must possess coordination and manual dexterity to work with power tools, etc.
- Must be able to work at a fast pace in mentally and physically stressful situations.
- Must be able to respond calmly and handle many guest demands in a fast paced environment.
- Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.
TO APPLY FOR THIS POSITION VISIT OUR WEBSITE: https://harrahsnorcal.prismhr-hire.com/
Harrah’s Northern California reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.