Table Games Supervisor
Supervises the operation of Table Games, placing special emphasis on guest service while securing casino assets. Monitors the day to day operations ensuring compliance with federal, state, and gaming laws. Creates a positive employee experience through motivation and coaching.
High School graduate or equivalent required.
Three years casino experience required, preferably in pit operation.
Knowledge of casino rules, regulations and procedures pertinent to Pit operations is preferred.
Possess excellent customer relations, leadership and communication skills.
Must be able to read, write, speak and understand English.
Must be willing to work any day of the week and any shift.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Essential Job Functions:
- Responsible for the operation of table games on an assigned shift.
- Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
- Ensures that all coin and check racks are filled at all times.
- Settles any disputes with/among guests in the Table Games area, referring those that are very difficult to the Table Games Assistant Manager, Table Games Manager or Assistant General Manager.
- Maintains positive interactions with guests, models interactive skills with guests and fellow employees and makes comp decisions.
- Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
- Recommends changes in department including hiring, promotion, demotion and termination; recommends wage and salary changes for personnel within established limits.
- Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodical performance review of assigned personnel.
Ensures safety and security of team members and guests.
Handles employees' complaints or grievances.
Recommends disciplinary action or disciplines employees.
Monitors legal compliance with federal, state, and gaming laws.
Works a flexible schedule including weekends, evenings and holidays.
Works a reasonable amount of overtime when required.
Other duties as assigned.
Physical, Mental & Environmental Demands:
- Must be able to work inside and continuously maneuver in and around assigned table in the Pit department during entire shift, with regular interval breaks.
- Must be able to lift up to 40 pounds.
- Must be able to bend, reach, kneel, twist and grip items.
- Must be able to walk and be on feet for long periods of time.
- Must be able to respond calmly and handle many customer demands in a fast paced environment. Responds to visual and aural cues.
- Must be able to memorize game rules and procedures.
- Must be able to quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets.
- Must possess good manual dexterity for quick and accurate handling of chips, cards and money.
- Must have excellent vision (including peripheral) to protect the games.
- Must be able to read, verify and sign appropriate documents relating to the game in a small area.
- Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes