Provides supervision in the daily tasks of Valet. Supervise day-to-day operations of Valet to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a positive work environment for employees through motivation and coaching.
- College degree preferred (Hotel or Business Management preferred).
- High School diploma and/or equivalency required.
- Superior customer service skills and experience in dealing with the public required.
- Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred.
- Excellent oral and written communication skills.
Ability to communicate in English clearly and effectively both orally and in writing.
Ability to logically and independently plan, organize and complete the work and take initiative.
Possess well-developed interpersonal skills.
Ability to set and achieve high standards of performance.
Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations.
- Must be able to get along well with co-workers and work as a team.
- Must be able to work any day of the week and any shift.
- Must present a well-groomed appearance.
Essential Job Functions:
Greets and welcomes customers with a smile and takes pride in being a Harrah’s team member and serves as a Hotel Management representative, and customer service role model for employees.
Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard.
Prepares reports on a daily basis to detail Valet activities.
Schedule staff in accordance to business demands.
Recommends changes for assigned personnel, including hiring, promotion, demotion and release of personnel.
Provides coaching and written documentation of positive and corrective work -related activities.
Prepares and coordinates performance reviews of assigned personnel, including onboarding, 90-day, six month, and annual reviews.
Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them.
Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail.
Handles guests’ complaints, taking corrective action as necessary including incident reports.
Provides direction and training to all employees to maintain a positive and fun working environment.
Understands, values, and supports the Harrah’s mission statement.
Builds relationships with guests during their visit.
Must have knowledge of all services available on property to accurately and clearly communicate information to guests and employees.
Performs other managerial duties as deemed appropriate.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
- Works a flexible schedule including weekends, evenings and holidays.
- Works a reasonable amount of overtime when required.
Physical, Mental & Environmental Demands:
Must be able to move in and around the Casino areas and Valet areas through the entire shift.
Must be able to stand for long periods.
Must be able to respond calmly in a crisis and demanding situations handling many customer needs in a fast paced environment.
Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
Must be able to lift and carry up to 50 pounds.
Must be able to respond to visual and aural cues.
Must be able to operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile and photocopier.
Must be able to tolerate areas containing second hand smoke.
Must be able to work and quickly maneuver inside and outside, sometimes in temperatures in excess of 115 degrees and as cold as 10 degrees.
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes