Special Events & Promo Coordinator
Plans and executes assigned events, promotions and other activities to ensure that programs effectively stimulate customer patronage at Harrah’s. Ensures activities are being held to a high standard and on a strict deadline to realize the highest quality.
- College degree or credits desirable with Marketing, Communications or Business concentration or equivalent or comparable experience.
- One year in organizing promotions/events or related activities required.
- Must have a strong understanding of Microsoft Office (Word, Excel, PowerPoint, Access and Outlook).
- Must have strong problem-solving abilities, combined with a capacity to work independently and make appropriate decisions without supervision.
- Must be able to handle multiple projects at one time and to react well under pressure.
- Must be able to interact well with internal and external customers and work as a team member.
- Must be able to work flexible hours.
- Must present a well-groomed appearance.
Essential Job Functions:
Oversees the planning of all special events and promotions assigned to ensure the highest quality experience for our guests, including but not limited to:
Develops the concept/theme for each promotion/event.
Develops the proforma for each promotion/event based on the original budget.
Uses the events checklist as an organizational tool for each promotion/event.
Adheres to timelines and due dates diligently as assigned.
Develops the overview and creative strategy for each promotion/event and works with the Direct Mail and Advertising Team to develop event invitations and collateral in a timely manner.
Coordinates with other departments, including but not limited to Total Rewards, Casino Marketing, Advertising, Direct Mail, Employee Relations, Slot Operations, Slot Performance, Table Games, Security, Facilities, etc.
Develops and distributes internal communication regarding assigned promotions/events.
Determines staffing needs for each event and works with the Scheduling Supervisor to schedule staffing for each event.
Meets with Marketing Supervisor/Leads and employees to discuss upcoming events and review execution plans.
Works with the Supervisor/Lead to ensure flawless event/promotion execution.
On-call during promotional/special events to handle any guest, employee and program issues.
Coordinates and manages staff/volunteers when required.
Tracks all promotion/event expenses and ensures that they are submitted within a timely manner.
Prepares and reviews all required paperwork to satisfy 1099 and tribal Gaming requirements.
Utilizes all computer systems in the Special Events/Promotions office to input and extract data for required information. Computer systems include but are not limited to: CMS, EMS, LMS, EP, Atrient, CastNet and Microsoft Office (including Word, Excel, PowerPoint, Access and Outlook).
Maintains security and confidentiality of files, records and lists.
Continually evaluates all events and promotions to ensure employee understanding, guest satisfaction and profitability. Makes recommendations for changes or new programs that will stimulate business.
Establishes and maintains excellent and effective communication and working relationships with other departments, properties, corporate and outside vendors in order to secure and maintain their cooperation for assistance with promotions/events.
Works as a team with the Promotions/Special Events Team and Marketing Department.
Greets participants, interacts with them on the casino floor and provides prompt, friendly and efficient service in accordance with the standard procedures (FOCUS Training).
Maintains high standard of courtesy, professionalism, and discretion in communications to, or about, preferred players, their arrangements and finances.
Maintains a through working knowledge of property and department policies and procedures and adhere to the attendance policy.
Physical, Mental & Environmental Demands:
Must be able to continuously maneuver around office.
Must be able to move quickly around property during events.
Must be able to bend, crouch, kneel, twist and work at a desk.
Must be able to lift and carry 30 pounds.
Respond to visual and oral cues.
Must be able to conduct conversations with customers, respond calmly and make rational decisions when handling guest concerns.
Must be able to work independently.
Must be self-motivated.
Able to read, writes speak and understand English.
Must have manual dexterity to operate the computer and other necessary office equipment.
Must be able to respond calmly and make rational decisions when handling customer’s needs.
Must be able to tolerate areas containing secondary smoke.
Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes