IT Manager

Ione, CA

Job Summary:

Responsible for developing innovative and cost-effective solutions in the IT environment which focus on driving efficiencies, improving guest experience, increasing employee productivity, and growing revenues.


  • Required 5-7 years’ work experience in delivering value added technology-based solutions to meet business requirements. 
  • Required extensive experience in business analysis, business process improvement, technology insertion management and operational support, planning and budgeting.
  • Comprehensive understanding of:
  • Production operating systems,
  • Transaction processing systems,
  • Relational database architecture,
  • Wide and local area networks,
  • Communication protocols,
  • Real-time systems,
  • Mission-critical gaming systems,
  • IT industry standards, as well as various types of computer terminal equipment. 
  • Must be at least 21 years of age.   
  • Required excellent interpersonal, customer service, communication, team building and problem-solving skills. 

Essential Job Functions:

  • Drives continuous improvement in IT environment at property, seeking to leverage corporate standards or by bringing up new ideas for review e.g. consolidation, virtualization etc.
  • Drives vendor management and seeks opportunities for cost reduction at property.
  • Develops business case for initiatives following the established process and rigor e.g. create NPV/IRR analysis.
  • Drives operational stability, optimization and efficiency.
  • Manages IT Department staff.
  • Manages the monitoring and performance of all market-based computer systems, executing appropriate escalation and corrective actions for all hardware and software problems in accordance with pre-defined service agreements.
  • Ensures the market level execution of operations, support, and change management processes and procedures.
  • Leads the development of IT plans, technical strategies, business continuity/disaster recovery and budget plans as they relate to their market.
  • Directly responsible for capacity planning (including monitoring, analyzing, synthesizing and documenting) on all property-based systems to ensure that response time and application availability meet the documented requirements and satisfy the property’s needs.
  • Manages market portion of company-wide IT initiatives, projects, rollouts, etc. when necessary.
  • Builds strong partnerships & relationships with senior leadership, managers, supervisors and vendors.
  • Ensures standards compliance and management, drives enterprise standards and ensures all products and services are certified and authorized to be placed into production.
  • Directs IT planning & budget review strategy sessions via monthly budget reviews, as well as capital and operating plan reviews
  • Understands and is well-versed with both the business, as well as corporate roadmaps and strategy. Remains fluent with property, corporate and market events as well as external environmental forces. Remains well-versed with local regulatory requirements.
  • Represents property interests on, and locally deploys, enterprise solutions.
  • Champions local innovations and solutions to meet local business drivers within the framework of acceptable standards.
  • Collaborates with Corporate PMO and other initiatives, projects, and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level.
  • All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.   
  • Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
  • Must be able to get along with co-workers and work as a team.
  • Ability to read, write, speak and understand English. 
  • Must be able to respond to visual and aural ques.
  • Must present a well-groomed, professional appearance.
  • Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
  • Must be able to work a varied schedule including holidays, nights and weekends as needed.
  • Must be able to work a reasonable amount of overtime when required.
  • Perform other duties as assigned.

Physical, Mental & Environmental Demands:          

  • Must be able to maneuver to all areas of the casino.   
  • Must be able to note audio or visual warnings or error messages from system.    
  • Must be able to operate a computer, typewriter, overhead, copier, and fax machine.
  • Must have the ability to smell. 
  • Must be able to lift, carry, push, pull, handle, reach or grip 50 pounds, above or below shoulders.    
  • Must be able to bend, reach, kneel, twist and grip items.   
  • Must be able to walk and be on feet for long periods of time.   
  • Must be able to work in stressful situations.   
  • Must be able to work in a high-pressure, fast paced environment.  
  • Must be able to be trained in supporting various desktop configurations.  
  • Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.  
  • Must be able to operate a computer, typewriter, overhead, copier, and fax machine.


Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.


Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes. 

JOB CODE: 0396