Job Summary:

Provides support to Risk Management and Compliance by coordinating programs, maintaining records and audits, filing, and other assigned duties as needed.  Responsible for the case management of all workers’ compensation and general liability claims for the property, providing needed information to adjustors and fulfilling requests for additional information.  Responsible for ensuring all Bank Secrecy Act activities within gaming areas are performed accurately and efficiently, in accordance with gaming regulations, as well as company policies and procedures. Provide a wide range of secretarial and administrative support to the Vice President and the Executive Management Team. Act as a liaison between property and corporate office as well as senior administration staff. Coordinate and schedule priorities. 

Qualifications: 

• Must be well organized and detail-oriented, with excellent interpersonal skills.
• Must be able to maintain confidentiality of information.
• Must have extremely strong customer service and communication skills to handle guests and employee complaints, competitors, and investors.
• Required ability to prepare and communicate clear concise oral and written reports, letters, and memos. 
• Must be at least 21 years of age.
• Must be able to get along well with co-workers and work as a team
• Must be able to learn quickly and use computer tracking systems. Input data into databases, run reports and special reports as needed.
• Must be fluent in use of Microsoft Office products (Excel, Word, PowerPoint, Publisher & Outlook). 
• Preferred administrative or coordinator experience.
• Preferred Casino Operations and/or Risk and Safety experience.
• Preferred bilingual.
• Preferred Bachelor’s degree in related field.

• Must be able to type at least 60 wpm.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.  
• Must present a well-groomed appearance.

• A wide degree of creativity and latitude is expected. 

Essential Job Functions:

• Communicates clearly both orally and through written analysis, charts, and graphs.
• Maintains files relating to workers’ compensation claims in litigation.
• Establishes and maintains effective working relationships with departments and interacts in a professional manner with all levels of employees. 
• Compiles and maintains all security and employee accident reports for the Harrah’s Northern California property.
• Assists the Regulatory Compliance & Risk Manager in the implementation and coordination of risk and safety programs and Compliance policies and procedures.
• Completes OSHA records in a timely manner.
• Assists Harrah’s insurance third party administrators in all claim investigations through closure.
• Communicates both written and orally with legal counsel involving workers’ compensation and guest liability claims.
• Answers phone, files and uses copy machine.
• Addresses questions and concerns of all employees and guests in a timely manner.
• Must have scheduling flexibility to be able to assist employees as needed. 
• Maintains list of liability insurance certificates for contracts.
• Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and Harrah’s Northern California Tribal offices.
• Property responsibility for all inspections of above agencies and coordination with various departments to ensure necessary parties are involved.
• Must be able to effectively present information to large groups.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.   
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English. 
• Must be able to respond to visual and aural ques.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

• Acts with discretion and confidentiality in handling information administered at the senior level.
• Responsible for the smooth and efficient operation for the executive office.
• Provides a variety of administrative functions
• Schedules appointments and gives information to callers  
• Creates and prepares documents including correspondence, forms, reports, charts and graphs.  
• Ensures that all correspondence related to customer inquiries and complaints are processed in a timely manner. 
• Places, accept and screen inquires, via telephone or personal contact, and direct them to the appropriate individual. 
• Arranges interviews and meetings. 
• Performs follow-up on reports or special assignments.  
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.
• Assures accurate files and record keeping.
• Receives, open and distribute incoming mail and documents. 

• Relies on experience and judgment to plan and accomplish goals
• Performs a variety of complicated tasks. 

Physical, Mental & Environmental Demands:          

• Must be able to work inside and continuously maneuver around office area and throughout the casino property. 
• Must be able to respond calmly and make rational decisions when assisting employees in a fast-paced environment. 
• Must be able to bend, crouch, kneel, twist, lift, stoop, reach and work at a desk when performing administrative functions. 
• Must be able to operate a computer, telephone, calculator, photocopy machine, fax machine, scanner and other equipment as deemed necessary.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights. 

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes. 

JOB CODE: 212-24