Job Summary:

Responsible for the creation, delivery, and scheduling of employee, supervisory and management training and development programs. Tracks and records compliance training and coordinates training programs. Monitors and evaluates the progress, effectiveness and impact of training and development programs and makes recommendations for improvement.

Qualifications: 

• Preferred Bachelor’s degree in Business, Human Resources or related field. 
• Required 2-years training/facilitating experience.
• Required excellent presentation and organizational skills.
• Must be at least 21 years of age.
• Must have demonstrated ability to train/educate adults.
• Required proficiency with Microsoft software to include Word, PowerPoint, and Excel.
• Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization.
• Must have the ability to maintain long-range goals without sacrificing follow through on details.
• Preferred experience conducting needs analysis.
• Preferred knowledge of training assessment, design, delivery, and evaluation.

Essential Job Functions:

• Schedules and conducts employee, supervisor, and management training and development programs. 
• Conducts needs analysis to determine specialized training needs on property.
• Develops activities/curriculum to enhance standardized training programs. 
• Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement.
• Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material. 
• Develops in conjunction with department management technical job skills and customer service training.
• Supports the onboarding process of employees
• Works with departments to ensure all training materials are accurate and well maintained. 
• Advises and assists with design of instructional systems to facilitate department needs. 
• Functions as an internal consultant to assist management in the analysis and identification of organizational issues and development.
• Handles all tracking and communication of property training and reporting needs.
• Responsible for project management, establishing and meeting timelines, attention to detail and follow-through.
• Provides input and assists in preparation of annual budget.
• Effectively represents Harrah’s to groups of employees, applicants, and counterparts in the industry, management and outside organizations as needed.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.   
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to work independently. 
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English. 
• Must be able to respond to visual and aural ques.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

 Physical, Mental & Environmental Demands:          

• Must be able to lift up to 20 pounds.
• Must be able to bend, crouch, kneel, and twist in the work area. 
• Must be able to operate a computer, typewriter, overhead, copier, and fax machine. 
• Must have manual dexterity to operate all office equipment. 
• Must be able to maneuver around property to pick up and deliver various paperwork.

• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Harrah’s reserves the right to make changes to this job description whenever necessary.  It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes. 

JOB CODE: 286-25